As I write, the Government has just announced the introduction of a three-tier system in an attempt to stop the spread of COVID-19. While the issue of how we tackle the ongoing pandemic might be divisive, the need to conduct ourselves in a safe and considered manner is something which is at the heart of our double glazing business.
Prior to COVID-19, we have been assessed and approved as a Which? Trusted Trader as part of the Independent Network of installers. This means that our company adheres to a strict code of conduct with robust procedures and processes to deliver the best customer service.
What does that really mean?, I hear you ask. Well, as you might expect, our staff acts professionally and respectfully at all times, working carefully and considerately to treat a property as if it were their own home. We keep our customers informed about timings and, if any issue arises, to respond to customers’ queries promptly. And we are committed to providing a fair and competitive price, something which has long been a bone of contention within our industry.
Now, I raise this as COVID-19 has raised the bar in terms of care and attention to health and safety. I have been shocked to hear from customers that we are among the few double glazing companies they invite into their homes to provide a quote for services, which observes social distancing measures and wears face coverings, in accordance with Government guidelines. Protecting both our staff and our customers, we have had a COVID-19 policy in place since lockdown eased, which all of our team observes.
I wrote last month about the increased lead times for home improvement products including double glazing, and since then, anecdotally, we have heard that this is also impacting the quality of some materials being used on site. I am proud to say that at West Norfolk Glass our attention to detail and focus on premium quality products is unwavering and this means that we can guarantee our installations with confidence for a minimum of ten years.
At a time when life is uncertain in so many areas, I hope we are able to offer an assurance that your home is in safe hands with our team and that you can choose West Norfolk Glass for your double glazing with confidence. Having been established since 1967, we are a second-generation family business which you can rely on to get the job done safely, fairly and satisfactorily.
